| Issue ID | 1530166 |
| Internal NHTSA # | 11170516 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLC300 |
| Model Year | 2018 |
| File date | 10/01/19 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Brought my glc300 in for service once i received a recall letter from benz. I was told the recall service would take 2-3 hours. However, once i put the car in the shop (1/10/2019), i was told the unit will not update and a replacement unit was ordered. After days in the shop, i picked up my car but the new unit did not include android auto ( worked before ) which i paid for so i was told to leave the car overnight again to fix it. The next day, i called and no one knew what was going on and now, 3 days later, i still have not heard when my car is expected to be fixed. I've called service multiple times and have only heard that they will get back to us soon but no update calls came i have to called the services on and off,. It seems that my car was passed back and forth to different service advisors because of their off schedule but no one follows up on my car. This one recall fix that should have taken only 2-3 hours, have now become over 6 days and still counting. This car is 6 months old with less than 400 miles - it should not take over 6 days to fix an issue, especially a software issue which is what i'm told. I'm not waiting on a part to come in so why is it taking days for my car to be ready? I'm following up on this issue day after day as is my daughter (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 323 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLANO, TX |
| VIN pattern | WDC0G4KB6JVXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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