| Issue ID | 1562074 |
| Internal NHTSA # | 11205903 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLA250 |
| Model Year | 2016 |
| File date | 10/01/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | On august 4th, 2018, september 21st ,2018 and january 10th, 2019, my 2016 mercedes-benz gla 250 shutdown in the middle of the road. Specifically, in all 3 occasions mentioned above, my vehicle shut-downed and became disabled and non-operational, abruptly and without any warnings while driving. The occurrence on september 21st, 2018 was the most severe and happened during rush hour on i-93 where we almost got hit by incoming traffic from both directions. It is a miracle that nobody was hurt. Since the car had stopped in the middle of the highway, a state trooper forced me to have my car tow and not wait for my own aaa towing service which i had already called for assistance. The constant and real threat that the car can shut-down at any given moment while in operation created and imposed a major psychological burden to me and my family. It was mentally draining and exhausting to think that at any moment we can get into a fatal accident. The though alone, of such a potential tragic incident forced us to minimize the use of the vehicle and look for alternative mean of transportation. As a result, we were forced to purchase another car while the mercedes has been idle and not used for the last few months. I have attempted to talk to the dealership, mercedes-benz financial services, mercedes-benz usa, mercedes-benz customer service and other departments of mercedes-benz but nobody was willing to listen or help me. |
| Vehicle Mileage at Failure | 35000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | WELLESLEY, MA |
| VIN pattern | WDCTG4GB3GJXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 45 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |