| Issue ID | 1144371 |
| Internal NHTSA # | 10669331 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2005 |
| File date | 30/12/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | 12/31/2014 hi, customer care / technical adviser, mb usa. I am unable to contact and discuss with any customer care or technical care adviser today. Mercedes benz, e-500, 2005, v8, 4 door sedan yesterday, 12/30/2014 between 9:30 to 10:30 am, we both (me and my wife, [xxx]) were in the car luckily we had taken an exit from the highway 404 north in york region, ontario, canada when without any warning the brake failure sign showed up with red warning light. I couldn't control the car since brake were totally ineffective and failed. It was a horrifying experience which has left us indignant, i am not comfortable driving my car now even repaired by mb, ontario, canada, now my car is in mb newmarket location on mullock street, ontario, canada. They told me that the whole brake module is bad and you have to replace before driving and the cost is almost 3000/= canadian dollars. I am lodging this complaint against mb usa now in regards to safety issue, god saved us but we are still in shocked and mentally upset and scared driving mb cars for now. I also have gl 450, 2008 , i don't know what to do. Please call me and discuss this important safety issue with asap. I am also filling a civil law suite against mb usa in regards to this important safety issue, which left us completely shocked, mentally upset and an emotional stress. Thanks note: i faxed this letter to my state farm insurance company today 12/31/2014 and i am requesting my state farm insurance, morgantown, wv's lawyers to lodge this incident with nhtsa and also civil law suit against mb usa in regards to safety issue. *js |
| Vehicle Mileage at Failure | 147000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MORGANTOWN, WV |
| VIN pattern | WDBUF83J75XXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 15 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |