| Issue ID | 1094692 |
| Internal NHTSA # | 10618460 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2005 |
| File date | 01/08/14 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | I took my car in on july 14, 2014 after receiving a brake repair alert on my dashboard 1 day earlier. The dealer, jack ingram mercedes, ran a diagnostic & reported the brake pressure reservoir needed replacing. I got the estimate, picked the car up & took it to another shop for a second opinion. July 16, 2014 i returned to jack ingram mercedes & requested another diagnostic. The repairman told us the brake pressure reservoir needed replacing & he flushed the brake fluid. We agreed to these repairs which cost $1767. The day we were expecting to pick up the car, 2 weeks later, the repairman called stating the brake pump failed & it would now cost an additional $2000 because the car was driven from the lot on july 14, at which time the brake pump was still good, therefore they would not honor the 10 year unlimited mileage warranty on the sbc pump. The service manager changed the story several times in an effort to make this my fault, however the car is & has remained in their possession since the 2nd diagnostic was run on july 16 at which time we were told only the brake pressure reservoir had failed. She stated they replaced the reservoir only to find that they had to replace it with a 2nd new reservoir because the 1st was apparently faulty & that's when they discovered the pump was bad. I don't understand how this is my fault. The pump went bad while in their possession after they replaced the reservoir 2 times. She also refused to give us a printout of the diagnostic report, probably because the report would show the date they found the pump failed proving it was in their possession. I do, however, have a copy of the diagnostic from july 14 & july 16 on which neither shows a sbc pump unit failure. I am ashamed because there are at least 4 people that i know who have bought a mercedes because of my recommendation. I only hope they don't have the same problem. |
| Vehicle Mileage at Failure | 106068 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | MONTGOMERY, AL |
| VIN pattern | WDBUF70J85AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |