| Issue ID | 1082974 |
| Internal NHTSA # | 10607582 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2004 |
| File date | 29/06/14 |
| Component | SUSPENSION |
| Product type code | VEHICLE |
| Description of the problem | On my way back from virginia, after parking my 2004 e500 benz car at the welcome center in wilmington, delaware, for a break, a big popping noise was heard from the front of the car. I thought it was a flat tire, but i saw the front of the car low (almost touch the ground) the only thing is that the passenger side was not as much low as the driver side. Then when i started the car engine, from the car control panel, i received the following error message: "stop, the car is too low to drive" as a result, i had to get the car towed to my home for nearly $500. 00. This is the 3rd time i have experience this air suspension issue; and every time that happened, i had to have the car towed. The two previous time the issue happened, the car was under the extended warranty; and i did not to pay any out of pocket money to get the issue fixed. Now that the car no longer under any extended warranty, i know it's going to cost me a lot of money to get the issue fixed by the dealer. Based on many reports i have read from people who experienced the same problem, i, as they do, strongly believe mercedes should have a recall to address this issue. As it is commonly agreed, the car is too expensive to have to pay for this constant headache that comes when it wants to with no warning. Luckily for me, during the time of this recent incident, my car was not being driven. Otherwise, i have no doubt in my mind that the car would go out of control and thus cause an accident. Please help to get this issue address by mercedes benz company before someone get hurt or die because of this problem. |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | STEWARTSVILLE, NJ |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |