| Issue ID | 790886 |
| Internal NHTSA # | 10331029 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2004 |
| File date | 17/05/10 |
| Component | SERVICE BRAKES, HYDRAULIC |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 mercedes benz e500. While driving at approximate speeds of 20 mph, the entire dash board illuminated followed by the illumination of the brake system warning light. The contact attempted to depress the brakes but the brakes would not engage. The contact was able to drive to his residence without incident and utilized the emergency brake to stop the vehicle. The contact was awaiting a tow to the dealer for diagnostic testing. The failure and current mileages were 51,000. Updated 12/10/10 *bf the consumer took the vehicle to the dealer and they diagnosed the problem as sensotronic braking system failure. It was replaced free of charge under the manufacturer's warranty. Updated 12/27/10 the consumer stated when he stepped on the brake, the vehicle not respond. The consumer then decided to use the combination of the foot brake and the hill which brought the vehicle to a stop. Updated 01/31/11 |
| Vehicle Mileage at Failure | 51000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | LONGMEADOW , MA |
| VIN pattern | WDBUF83J14XXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | NEW COUNTRY MOTOR CARS |
| Dealer's telephone number | 960-278-2011 |
| Dealer's city | HARTFORD |
| Dealer's state code | CT |
| Dealer's ZIP code | 06120 |