| Issue ID | 955007 |
| Internal NHTSA # | 10488639 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2004 |
| File date | 26/09/11 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | A strong gas smell in the passenger cabin as well as outside driver side passenger door and the check engine light prompted me to take the car to a local dealer. After diagnostic test, dealer indicated there was a leaking fuel purge valve and shut off valve. After a $1,600 quote, i requested they not do the work so i could take it for a second opinion. Was called back later that day and informed of a "miscommunication" and that the car was fixed with a $1,600 bill awaiting me. I worked out a payment agreement with the dealer and never took the car back despite intermittent gas smells in and outside the car and check engine light going on and off. The check engine light came back on for good less than 12 months later. Took car to another local shop where i was told one of the fuel pumps needed to be replaced. $600 later, and 4 more trips back to the shop, the check engine light and strong gas fumes still permeate the car. Took it to shop #3 today and was told there is a crack in the fuel tank. The quote is $1,700. I don't trust the dealer, and believe that the fuel pump replace by shop #2 was not the issue. It appears as if it's been the fuel tank all along. This is clearly a defect in the part as the car has never been in an accident and has less than 70k miles on it currently. It's a safety hazard and with two children, i don't have a choice but to fix the problem. Please let me know if there is anything additional necessary to help conclude this investigation. I'm hoping there will be recourse with mbusa to reimburse it's customers for the faulty part replacement and labor costs. Thank you. |
| Vehicle Mileage at Failure | 52028 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHARLOTTE, NC |
| VIN pattern | WDBUF70J54AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |