| Issue ID | 1697896 |
| Internal NHTSA # | 11364714 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E400 |
| Model Year | 2017 |
| File date | 01/01/19 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | This is a complaint about the lack of response by mercedes benz in replacing the defective takata passenger airbag. My understanding is that mercedes benz has addressed only 35% of recalled models as opposed to honda who has already responded to 85% of the recalled models, replacing the defective airbags in question. I called the daytona mercedes benz dealer when i received the recall notice in january 2019 requesting that the defective passenger airbag be replaced. They replied that the part was not available and would notify me when it would be available. As of two days ago, october 14, 2020 i had not heard from the dealer or from mercedes benz. Since then i have found documentation as to the danger of this airbag and how it has killed or injured hundreds of people. Are we expected to drive this car under these conditions? Does mercedes benz give a hoot about its customers? I am not driving my car because it doesn't take much for these airbags to deploy. The car has been sitting in my garage even though i am paying taxes and insurance on it. I am 79 years old living on a small pension and do not think i will be able to sell this car with this recall pending. Yesterday i called mercedes benz customer service and they replied that the part will be available in november 2020. I am filing this claim with nhtsa to notify you that i am one of the affected customers and will be notifying you again whether or not the part is replaced in november. Follow through. |
| Vehicle Mileage at Failure | 1823 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PALM COAST, FL |
| VIN pattern | WDDKJ6FBXHFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 25 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |