| Issue ID | 1011317 |
| Internal NHTSA # | 10543847 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2011 |
| File date | 14/09/13 |
| Component | STRUCTURE |
| Product type code | VEHICLE |
| Description of the problem | I was driving down the road on layton ave and 43rd street, and out of nowhere the headrests of the vehicle exploded, pushing my neck forward. Granted i went over a hole not that big, but the explosion was so drastic that it pushed my seat forward and my neck is now sore and tender from the impact. I am really scare now that this can happen anywhere. I called mercedes benz dealership and they said that they want me to bring the car so the can reset the system. I don't like that idea, because i got this car brand new and now the value really change. I don't feel safe in it anymore. I don't think mercedes is willing to take the car back either. Should i follow a lawsuit? I have 5 months left on this lease but anything can happen with this car now since already showed some malfunction. Headrests are supposed to popped out only if you are rear ended. |
| Vehicle Mileage at Failure | 26000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAK CREEK, WI |
| VIN pattern | WDDHF8HB4BAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |