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2010 Mercedes benz E350 Unknown Or Other Problems, Complaints and Defects

Issue ID	1630973
Internal NHTSA #	11292144
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	E350
Model Year	2010
File date	05/07/19
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	Mercedes benz knows that their car door paneling has a defective problem and will fall off. They are ignoring my concern and refuse to pay for it. I last week i called 800-367-6372 and spoke with a live mb representative via the phone regarding case number: 2-2940129122. Today, 12/30/2019, customer advocate manager, darrell with no last name called me from phone 800-367-6372 ext 4632 and advised that he could not assist. Executive referral manager: service manager case number: 2-2940129122 phone: 800-367-6372 ext 4632 i am very concerned as both of the doors on my coupe are having the trim to come off of the car. This is a known defect with the car door panel clips. Darrel admitted that he is aware of the issue, but lacked the authority do anything about the issue. I realize that the car is no longer under warranty, but this is horrible. I have seen two other cars at my dealership with the same trouble and getting their panels repaired. I spoke with the rbm of alpharetta manager, craig and the service representative tobias and they advised that the repair would be around $1,020 per door. (each door has two pieces of trim - 207-720-22-22-2a02 for the larger trim at the cost of $350. 45 and the same for the labor. Then the smaller piece of trim under part number 207-720-20-22-64-2a04 at the cost of $135. 15 an d the labor would be an additional $135. 15. So the passender door would cost $971. 20 plus tax or $1039. 18 for each door. For the total repair for the trim on both doors equaling $2,078. 36. We have purchased and currently own and maintained two mercedes benz. On 12/30/2019 i received a call from the mercedes benz customer advovate representative darrell (no last name) and he advised that he is aware of other cars with this same trouble. Darrell advised that he can be reached at phone 800-367-6372 extension: 4632
Vehicle Mileage at Failure	144000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	ELLENWOOD, GA
VIN pattern	WDDKJ5GB0AFXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

3JB8TAU48TE001408 KL1TJ62674B232773 5ZT2FEYB6MW002028 4JHBS1810WD001163 1GTH5BE3XF1179430 WVWZZZ6RZAY176665 3N6AD33AXLK832468 WP0ZZZ99ZFS188252 1A8GSH4189B513081 KNAGM4AD185005447 WVWZZZ3CZEE517150 1FUBHTDV6LLLJ9763

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2010 Mercedes benz E350 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2010 Mercedes benz E350 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?