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2010 Mercedes benz E350 Air Bags Problems, Complaints and Defects

Issue ID	1127372
Internal NHTSA #	10651960
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	E350
Model Year	2010
File date	20/08/14
Component	AIR BAGS
Product type code	VEHICLE
Description of the problem	I purchased a certified pre- owned mercedes-benz e 350 2010 on december 4, 2013, from valley motors mercedes-benz dealership at 9800 york road, cockeysville, md 21030. The driver's headrest has exploded three times, 2 days after a 30,000 mile service. On the second explosion an odor was emitted and the srs failure messages for both right and left headrests appeared on the dash. The mb salisbury dealer replaced the headrest on the first service attempt. The second attempt they gutted the car and found a foreign intrusion and the wiring had to be replaced at $9000. My options would be to repair it at my cost, go through my insurance, or seek help through mbusa or the dealer where i purchased the car. Salisbury mb told me in the mb records that the headrest was previously replaced in october 2013 at valley motors. I was unaware of any replaced headrest in the service records and car fax that i received when i purchased the vehicle and double checked my paperwork. My records was a car fax that showed vehicle records to 7/2/ 2013, the cpo inspection report done on 09/05/13, and an invoice for work done on 9/9/13 at valley motors. No service records for the headrest repair and why it was done. I called the salesperson, shady samy, at valley motors ( 10/3/14) and he also told me the headrest was replaced before i purchased the car at valley motors. He said i have bumper to bumper coverage and to call customer care at mb. Mb will not cover this. Valley motors have decided to do nothing to repair the vehicle. They said i did this to the car. I did not. I have asked several people including the salesperson why was the headrest replaced at valley motors before i purchased it. They do not answer. They did not find this when they replaced the headrest and now do not want to repair a defect that was there when i purchased the vehicle. I am forced to drive an unsafe vehicle.
Vehicle Mileage at Failure	35850
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	DAGSBORO, DE
VIN pattern	WDDHF8HB8AAXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	AWD
Transmission type
Vehicle speed	10
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

TMBJF65JX93150572 ZAR93700075239731 1GYS47KJ5JR323642 1FADP3FE4HL269779 5SFCB3829NE495790 BNGG6P4T1MK000012 2NK5LJ9X1RM327265 WBAJU2120KLR59997 4P1CT02U5SA900286 WDDWJ6EBXKF931499 WDDWF4KB5HR303691 SNJFEAJ11U2390435

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2010 Mercedes benz E350 Air Bags Problems, Complaints and Defects, Recalls and Failures

2010 Mercedes benz E350 Air Bags Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?