| Issue ID | 1259480 |
| Internal NHTSA # | 10824481 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2008 |
| File date | 04/02/16 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | Problem with 2015-2016 navigation dvd update i purchased the (2015-2016) latest navigation dvd update for my 2008 mercedes-benz e350 sedan from the mercedes-benz dealership at denver, colorado. Since january 23rd 2016, when i made the purchase, the navigation dvd has been working fine - except for yesterday, when i wanted to go to an office building in highlands ranch, colorado. I found out, to my surprise, that my car's navigation interface (fed from the navigation dvd) no longer recognizes the city of highlands ranch, in colorado. Meanwhile my older dvd, which is the 2010 version, recognizes highlands ranch, without problem. After my meeting at highlands ranch, i went to the nearby mercedes-benz dealership; and the service associate helped me tremendously - but all to no avail. It was later, after lots of tinkering, that i found out that all the streets in highlands ranch, co are now put under the nearby city of littleton, colorado - on the latest navigation dvd. I have called the customer care at mercedes-benz of usa; and they directed me to here. Com, so i could file a complaint. I have filed the complaint. It is interesting to note, however, that based on the map that's publicly available on here. Com, streets in highlands ranch, colorado are under littleton, colorado. So, this is not a problem that is limited to my dvd or my car's navigation firmware or software. On here. Com, the same problem exists. I have also called the mercedes-benz of denver (the dealership where i purchased the impugned dvd); and they told me navigation dvds cannot be returned. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PARKER, CO |
| VIN pattern | WDBUF87X68BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |