| Issue ID | 1169977 |
| Internal NHTSA # | 10701732 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2008 |
| File date | 15/12/14 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Beginning approximately nov 2014, i started noticing a strong fuel smell in my garage. The odor seemed to be stronger when i filled the car with gas. By december 2014, the fuel smell permeated to my kitchen, through the garage because the smell was so strong. My husband advised me to park the car outside because he was fearful the car would explode with the other chemicals near and around the vehicle. I called mercedes benz (mb) headquarters on two occasions telling them about my problem. They advised me that there would be 'extended warranty' letters issued in late january or early february 2015 that would provide me with reimbursement options and that they recommended getting it fixed asap. Therefore, january 13, 2015 mercedes benz of san antonio fixed my fuel tank and i paid $3,132. 03 for the repair. I later filed a complaint with the nhtsa in january. The odi# is 10669386. When i didn't receive my extended warranty letter, i decided to email mb to see if the letters had been sent. They informed me the letters were being sent. Today, march 25, 2015, i decided to call mb headquarters(again) to see what the delay was in sending my letter. Mb informed me i didn't receive a warranty letter because my 2008 e350 was a partial zero emissions vehicle (pzev) and those 'labeled' vehicles were not covered under the warranty. I am distraught over this decision and feel i am being wrongly excluded from the extended warranty. My car is good for the environment and i'm being punished for it. I need assistance in any possible for reimbursement of my faulty gas tank. Not sure what the emissions part plays in this? Please help!! |
| Vehicle Mileage at Failure | 123000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | WDBUF56X18BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
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| DoT tire identifier | |
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| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
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