| Issue ID | 1010888 |
| Internal NHTSA # | 10543560 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2007 |
| File date | 15/07/13 |
| Component | FUEL SYSTEM, GASOLINE |
| Product type code | VEHICLE |
| Description of the problem | After filling up the fuel tank noticed a very strong gas smell coming from the car. There were no visible leaks in the ground our under the car. Continued to drive car and as fuel level dropped the smell went away. Filled up for second time and smell was back again. Began research into the issue and discovered there were 533 officially reported complaints and a lot more un-reported. Spoke with [xxx] (service manager) and mercedes benz of plano texas and he informed me they are aware of this issue but will not provide any assistance. Nathan recommended i call the mercedes benz usa customer support number and discuss it with them. I did this as [xxx] requested and i was told by customer service that i need to have the mercedes dealer officially diagnose the gas smell issue before they could provide any assistance. Customer service recommended that i pay the dealer the $90 diagnostic fee and then submit the paperwork to customer service. Once that is complete mercedes benz usa would decide whether or not they were going to provide any assistance and fix the issue. (this process seems backwards) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | 81197 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLANO, TX |
| VIN pattern | WDBUF56XX7AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |