| Issue ID | 1162220 |
| Internal NHTSA # | 10691232 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2007 |
| File date | 23/02/15 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2007 e350 4matic wagon for my parents july of 2011 with 47,000 miles. 3,000 miles later, we noticed a strong fuel odor after filling the tank. Took it to mb and a filter and seals were replaced which seemed to correct the problem. My dad noticed the problem again this past week. We took it in to a certified mb shop and the problem could not be detected using a pressurized test. The tank was lowered after being told by mb there had been a recall issued for the entire tank. The problem is, the full assembly system for the tank is not available and the eta for the part is unknown. Unfortunately, the authorized shop was told the part was available, so they ordered it and lowered the tank. Then mb called them back to tell them the eta was unknown. So now, the dilemma is that we have no part, the tank is lowered, the shop needs to be paid for the labor, mb has no eta on the part and my parents are without a car. Issue now: 1. Why were we never informed by mb of this recall? 2. Who pays for the labor at the authorized shop? 3. How is it possible mb has no idea of an eta on one of it's own parts? Help!!! What do i do? |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | THE COLONY, TX |
| VIN pattern | WDBUH87X67XXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
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