| Issue ID | 1587327 |
| Internal NHTSA # | 11240408 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E330 |
| Model Year | 2013 |
| File date | 26/07/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 mercedes-benz e330. While driving approximately 10 mph, the "vehicle inoperative, see owner's manual" warning message illuminated and the vehicle stalled. The contact was able to restart the vehicle; however, after driving a short distance, the failure recurred. The vehicle was towed to mercedes-benz of wilmington (located at 3801 lancaster pike, wilmington, de 19805, (302) 995-2211) to be diagnosed, but the mechanic was unable to provide a definite cause for the failure. The contact was informed that a software update may be necessary to prevent the failure from recurring. The vehicle was not repaired and the software update still had not been performed. The manufacturer was informed of the failure. The approximate failure mileage was 29,000. The vin was not available. |
| Vehicle Mileage at Failure | 29000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | WILMINGTON, DE |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 10 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |