| Issue ID | 1314335 |
| Internal NHTSA # | 10903118 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E320 |
| Model Year | 2004 |
| File date | 15/07/16 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2004 mercedes-benz e320. The contact stated that the brake pedal was depressed and traveled close to the floorboard. The contact stated that the brake pedal required excessive force to stop the vehicle. In addition, the ? Brake longer distance visit workshop? Warning message appeared in red on the instrument panel. The contact was concerned that the failure could result in a fatal crash. The failure occurred every time the brake pedal was depressed. The vehicle was taken to a dealer where it was diagnosed that the sbc hydraulic unit needed to be replaced. The vehicle was not repaired. The dealer offered to cover ten percent of the cost, but the offer was declined. The contact referenced nhtsa campaign numbers: 05v133000 (service brakes, hydraulic) and 04v296000 (service brakes, hydraulic). The contact stated that a recall remedy could not be performed unless the vehicle received a service not related to a recall, which was why the manufacturer's recall remedy for the fuel tank was not performed. The contact felt that the failure occurred due to high mileage. The manufacturer stated that there was an extended warranty related to the failure that expired. The failure mileage was 197,000. The vin was not available. |
| Vehicle Mileage at Failure | 197000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | OCEANSIDE, CA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |