| Issue ID | 1196339 |
| Internal NHTSA # | 10731740 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | CLS550 |
| Model Year | 2011 |
| File date | 01/07/15 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | Sitting @ red light not moving and both head rests deployed. Hadn't hit any pot holes nor was my vehicle jarred in any way. Had to pay $165 for dealer to reset them as it was not under warranty.... Updated 09/22/15 *bf the headrest mechanism must be defective to deploy while the vehicle is sitting perfectly still. Updated 12/9/2015 *js |
| Vehicle Mileage at Failure | 47840 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PEARLAND, TX |
| VIN pattern | WDDDJ7CB5BAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 15/03/14 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 8 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | GREENWAY MERCEDES |
| Dealer's telephone number | 713-489-2111 |
| Dealer's city | HOUSTON |
| Dealer's state code | TX |
| Dealer's ZIP code | 77027 |