| Issue ID | 1365616 |
| Internal NHTSA # | 10968143 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | CL550 |
| Model Year | 2010 |
| File date | 01/06/10 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata airbag recall we have approached both the dealer and mercedes benz. They both state that they can do nothing as this whole recall is being handled and managed by the nhtsa and they have no power to do anything. The car is dangerous and needs to be repaired. They do not know when this will be so are asking me and other drivers to bear all risks associated with using this car until the nhtsa, your agency comes up with a solution. As the user i am concerned that if the airbag fails neither nhtsa nor mercedes benz will accept responsibility for my or my passengers injuries and neither the nhtsa nor mercedes benz feel under any obligation to assist in mitigation of this risk. Mercedes benz complains they are unable to sell cars with the defective airbags and this somehow should make me feel they are in the same position as i am. I do not feel this is anything more than an evasion of responsibility. The car is dangerous and needs to be fixed or the car needs to be replaced with another until such time as either your organization or mercedes benz can put it in a safe condition. I am sure mercedes benz is still making and selling cars with safe airbags today yet while this seems to be ok with nhtsa. I thought nhtsa would have ensured the problem cars would be fixed at a faster rate than mercedes benz was permitted to build new cars. Is it a fact that mercedes benz has no power to assist owners? Is it a fact that all decisions affecting my car are made by nhtsa and not by mercedes? Is it true that mercedes has no obligation to provide a safe alternative vehicle until the defective cars are fixed? I look forward to your advice . [xxx] *dl information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SARASOTA, FL |
| VIN pattern | WDDHF9ABXAAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |