| Issue ID | 1175216 |
| Internal NHTSA # | 10705512 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C350 |
| Model Year | 2008 |
| File date | 03/04/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I had just stopped to put gas in the vehicle and upon completion i got back in the car to start it. When i turned the key, the car wouldn't start. I had headlights and my dashboard was partially lit up, but nothing else would work. I then called the mb road side assistance and a technician came out and determined it was not a battery or starter problem. The technician said that it was probably the eis since he had seen the same situation before. An hour later the car was towed to the dealership, and dropped off with much trouble since the steering column didn't function. Several days later i got a call from my service consultant, informing me that the car needed the ignition starter switch as well as the eis unit and two new keys needed to be programmed. The total was $2500. In the meantime, i found a tsb number 2008020003, dated march 1, 2008, documenting the exact problem i was having. It appears that it was a know problem even back in 2008. My car is in excellent condition and it has only 32,260 miles. Why didn't this become a recall? I also feel like i was robbed on the cost of the repairs. I'll never trust this car again and i'm not buying another mercedes. |
| Vehicle Mileage at Failure | 32262 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | PHOENIX, AZ |
| VIN pattern | WDDGF56X28FXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |