2018 Mercedes benz C300 Steering Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Mercedes benz C300 2018 steering. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Mercedes benz C300 2018 steering and complaints other owners have filed.
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2018 Mercedes benz C300 Steering Problems, Complaints and Defects

 Issue ID1529354
 Internal NHTSA #11169926
 ManufacurerMercedes-Benz USA, LLC.
 BrandMERCEDES BENZ
 ModelC300
 Model Year2018
 File date01/12/18
 ComponentSTEERING
Product type codeVEHICLE
 Description of the problemI am writing to share my dissatisfaction with mercedes benz. I have a 2018 c300 that was purchased brand new. The steering wheel is deteriorating and i addressed the service department of ontario,ca. I opened a case with corporate and spoke with case manager james who was not helpful, and refused to put in a escalation to management about my situation. He actually thought my call was funny and laughed at one point. I was insulted by mercedes benz with the comment you guys told me about my wheel, and how you will not stand behind the standard warranty which i'm covered under. I feel highly offended by the comment used by the dlr towards me of "you use too much lotion". Sounds like a racial comment if you ask me. I am uncertain if its because i am a woman of color that i was told that comment. It actually doesnt sit well with me. I will think twice before another purchase of a mercedes benz! You guys quote me for a new steering wheel of $2,117 to rectify my issue and offered to pay 30%? I'm a new customer and this is terrible service/treatment. I had a dodge vehicle before this fully loaded with leather, & this has never happened. The service department for about 4 weeks from 12/2018 had never scheduled a appointment for service of my wheel upon my request and never contacts me, yet sends survey's? The agent even told me the dlr lied to me about them contacting corporate, and never reached out for assistance. Also the service department wanted me to work with a irf to replace the leather but i want corporate to stand behind the standard warranty. Car is only 8 months old. This is terrible business and unethical!
 Vehicle Mileage at Failure
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StateFONTANA, CA
VIN pattern 55SWF4JBJU2XXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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