Issue ID | 1337812 |
Internal NHTSA # | 10928892 |
Manufacurer | Mercedes-Benz USA, LLC. |
Brand | MERCEDES BENZ |
Model | C300 |
Model Year | 2016 |
File date | 08/11/16 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | My wife was driving her car on a paved, and dry, road. She was following behind a suv, that applied the brakes abruptly. She had difficulty stopping her car and she wound up hitting the suv in front of her. While this does sound unusual, it is for this car (2016 mercedes benz c300). The salesman told us that this car was equipped with an anti-collision. System called "collision prevention assist plus". It is supposed to activate a light on the dash. If the car gets even closer yet, it is supposed give an audible alarm. If the driver doesn't respond and the car gets even closer to the car in front, the system should deploy the braking system until the driver engages. Even if the driver doesn't deploy the brakes, the car is supposed to stop before a collision. In our car, this system did not function. There was no light, no audible alarm, and no deployment of the brakes. The car was involved in a rear end collision with a mazda crv. So far, mercedes benz has not called me back. I filled out a questionnaire two weeks ago to inform them of the problem. Our car has been sitting at the body shop awaiting mercedes to get back to us. I have done everything i know to try and get mercedes to contact me. This feature was grossly misrepresented by the salesman at anaheim hills mercedes and he has been reprimanded for it. What is worse, the car collision prevention assist plus system completely failed. |
Vehicle Mileage at Failure | 7000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | YORBA LINDA, CA |
VIN pattern | 55SWF4JBXGUXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | Y |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | 0 |
Date of purchase | 04/12/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | RWD |
Transmission type | |
Vehicle speed | 38 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |