Issue ID | 1461080 |
Internal NHTSA # | 11088493 |
Manufacurer | Mercedes-Benz USA, LLC. |
Brand | MERCEDES BENZ |
Model | C300 |
Model Year | 2015 |
File date | 19/03/18 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | There is a serious problem with the vehicle mentioned above. The entertainment system and the rear camera do not work. This is a serious safety concern regarding the rear camera. The c-class is designed in such way that you depend on the camera when reversing and it is very difficult to see the rear view when backing and looking from all angles. I called your hq in maryland for assistance, they were unaware of potential reported problems. Their best answer was to call the dealership. The following day, i received a phone call from new country motor cars mercedes benz of hartford, ct stating that they have not heard of this problem and its very unlikely that it was associated with the recent recall regarding this vehicle. Upon arrival, and retelling my story to the service advisor helder crespo, he told me that their received numerous complaints about this particular vehicle make and that other customers are affected by this similar problem. It been three weeks, i have not heard anything from mb or dealership. I am quiet appalled by this matter and shocked by the improper communication from mb to their loyal customers. Is this 'the best of nothing' customer relation?! I am extremely dissatisfied how this matter is being handled and that not even one single person who knew about this issue did not even apologize for the inconveniences that this had cased me. |
Vehicle Mileage at Failure | 60000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MASFIELD, CT |
VIN pattern | 55SWF4KBXFUXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 18/09/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |