| Issue ID | 1178418 |
| Internal NHTSA # | 10712765 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2015 |
| File date | 22/04/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The steering malfunction light came on and the steering wheel lost power. The steering wheel locked up where it become extremely difficult for me to maneuver the car. I put on my emergency indicator and got the car into a parking lot as safety as i could. Had this occurred while i was going on a road with curves or at high speed, i believe i could have suffered severe bodily injury. I called mbrace to get my car towed. When i turned my car back on after approximately 5 mins, the error was gone and it was close to 7pm and the service center for the dealership where i purchased this car from was closed. I dropped off the car at the dealership the next morning. Today is the second day and my dealership tells me that they opened a case with mercedes as their was a faulty code in the steering electrical box and they were advised by mercedes to simply reset the box and drive the car for some time. However they could not tell me why it happened and whether the reset will prevent the occurrence of the steering wheel malfunction again. I refused to take a car back until its safety is proven. The dealership is keeping the car until they hear from mercedes which according to them could take a few days to a week+. I purchased this car approximately 3 weeks ago and to have a major issue with my car with and the dealership and mercedes to provide no confidence in the safety of this vehicle is extremely appalling. ...... Updated 12/17/15 *bf updated 10/11/2017*cn |
| Vehicle Mileage at Failure | 975 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN JOSE, CA |
| VIN pattern | 55SWF4JB6FUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 20 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |