| Issue ID | 1548565 |
| Internal NHTSA # | 11190343 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2014 |
| File date | 06/03/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2014 mercedes-benz c300. The contact received notification of nhtsa campaign number: 19v10000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of golden bridge (321 ny-22, golden bridge, ny 10526, (914) 232-8122) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The vehicle also had electrical failures and one of the rims fractured. Also, the power steering and brakes were faulty. The vehicle was not repaired. The failure mileage was unknown. Vin tool confirms parts not available. *bf. Consumer stated 2-3 tire and rim replacements first 4 month of purchasing it. Consumer purchased a second car. Again second had had creaked rim on the wheel, which consumer replaced. Consumer had cracked wheel, lane assist had electrical fault, replaced accelerator pedal, replaced horn plate, steering wheel again vibration motot malfunction, remove battery, replaced 12/18. Consumer has received 4 safety recall letters on this car and out of 4 lettersm, 2 came in 2/19, 3/19. Car's warranty is until 4/2019.*jb |
| Vehicle Mileage at Failure | |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | GOLDEN BRIDGE, NY |
| VIN pattern | WDDGF8AB7ERXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | MERCEDES BENZ OF CAYENS BRIDE |
| Dealer's telephone number | 9147-232-8122 |
| Dealer's city | GOLDENS BRIDGE |
| Dealer's state code | NY |
| Dealer's ZIP code | 10526 |