| Issue ID | 1369684 |
| Internal NHTSA # | 10971493 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2009 |
| File date | 06/04/17 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | Els/eis sysytem. My 2009 c300's ignition/steering locked up. Neither key will work. Car completely shut down. Have found 100's of the exact same faulty equipment complaints regarding this issue online. ( http://www. Arfc. Org/complaints/2009/mercedes/c300/steering/problem. Aspx ). This just one of many complaint sites listing the same problem. I had to have the car towed to my local repair facility. They informed that (only) mercedes dealers can repair the problem because of the "codes" required & that mercedes will not release these codes and/or will not supply the replacement parts to "other" garages. I (now) have to have the car towed again to mercedes benz. Costs range (across usa), from $1,100. 00 up to $3,300.. The car was parked and there was no "prior" warning displayed on the "instrument panel" warning system.. With all these exact same complaints, regarding this extremely expensive repair is apparent that this is a "faulty" system and why the nhtsa has not issued a "recall" is beyond comprehension. Consumers deserve better when purchasing an auto of such "supposed" quality. |
| Vehicle Mileage at Failure | 87000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CINCINNATI, OH |
| VIN pattern | WDDGF54X59RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |