| Issue ID | 1240691 |
| Internal NHTSA # | 10795122 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2008 |
| File date | 05/08/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | A few months back, my wife was stranded in her office parking lot as the car won't start. When she put the key in the ignition it would simply make clicking sounds but will not start. She was able to lock and unlock the car. We called aaa who checked the battery and said it was working fine. The aaa rep said that he had seen this problem quite a few times before in the mb cars and we would have to call mb or they can tow it to the dealership. We then called mercedes benz (mb) road side assistance who came and checked the car. The mb rep said that there is an issue with the electronic steering lock and it will need to be replaced. They gave me a quote of around $1500 over phone. Finally i had aaa tow my car to my mechanic and got it repaired for around $800. While researching this problem, i was shocked to see that there were 1000s of threads online where the owners of 2008 and 2009 c class were complaining about the same issue and how each one had to shell out anywhere from $1200 to $1600 at the dealership to get it repaired. I called mb and they admitted that this is a common issue but cannot do anything about it. I was quite appalled at this situation where this being a known issue faced by 1000s of mb customers but mb would not fix it. Here is a sample of google search where you will find multiple people reporting this problem - https://www. Google. Com/webhp? Sourceid=chrome-instant&ion=1&espv=2&ie=utf-8#q=2008%20mercedes%20c300%20electronic%20steering%20lock even youtube has multiple videos where customers have recorded this issue. Electronic steering lock, electronic ignition lock and electronic stability control are known and very prevalent issues related to c class of year 2008 and 2009. As i customer, i would appreciate if the nha can look into this and help customers recover the money they have spent towards the repair of these issues. |
| Vehicle Mileage at Failure | 42000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PLANO, TX |
| VIN pattern | WDDGF54X38RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |