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2014 Mercedes benz C250 Unknown Or Other Problems, Complaints and Defects

Issue ID	1561765
Internal NHTSA #	11205673
Manufacurer	Mercedes-Benz USA, LLC.
Brand	MERCEDES BENZ
Model	C250
Model Year	2014
File date	01/05/19
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	Car was being driven at approximately 60 mph on the courtney campbell causeway highway, on a straightaway, that connects clearwater to tampa, florida. Suddenly the (closed) sunroof spontaneously exploded, causing a very loud noise and shattered glass to fall down into the passenger compartment. My wife, who was driving managed to maintain control of the car and pull to the side of the road. Given the car's speed and surrounding traffic (morning rush hour) it is unbelievable that the sunroof explosion did not cause an accident. The police were called and arrived on scene. No police report was filed, as there was no accident and no injury. The car was taken to mercedes benz of tampa bay. They took pictures and gave us a loaner car and said that they would make a determination as to who would be responsible for the repair. The incident occurred on 5/1/2019 at roughly 7:45 am. It was not until friday, 5/3/2019 that we heard from the service consultant, indicating that the car was out of warranty and therefore the repair was our responsibility. It took the dealership over 2. 5 days to make that determination ... Seems like that determination could have been made in about 5 minutes. Could it be that mercedes benz usa was involved in evaluating the resulting liability if they were to take responsibility? Given that there was no identifiable cause for the exploding sunroof, it is evident to me that it's a manufacturers defect that could easily have caused an accident and serious injury or death, and yet mercedes benz assumes no responsibility. A cost to repair/replace the sunroof glass was provided verbally (over $1,700. 00). This spontaneous explosion of a sunroof is apparently something that has occurred in the past with mercedes benz, as well as other car manufacturers. This could have a catastrophic outcome ... Any time it happens.
Vehicle Mileage at Failure	29950
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BELLEAIR, FL
VIN pattern	WDDGF4HB9ERXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	60
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

SC6GN2AB0PF004439 AHTKB3CD802604776 JTMAB7BJ4T4218758 WAUBMC4G2CN089113 JTFAT35Y40K202038 WVWZZZ9NZ7U006722 ZCFC3550102050239 Z8NTANZ52GS008805 PAEL65MYPPB008734 KNAFU4114C5520820 1GT49PEY8PF139881 ZCFC935AX05227519

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2014 Mercedes benz C250 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2014 Mercedes benz C250 Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?