| Issue ID | 1457174 |
| Internal NHTSA # | 11082187 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C250 |
| Model Year | 2012 |
| File date | 28/03/18 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | My c250 has only 62,000 miles. Last month, ignition coil broke, so i spent about $300 to repair that. Only 2 days after i fixed the problem, the engine intake and exhaust cam shaft adjusters, timing chain tensioner broke. Total repair cost of about $4,000. How can a vehicle that has only 62,000 miles have all those major mechanical problems? I know i purchased a lemon. I called and talked to benz customer service rep in new york area. Originally he told me that he sure made it sound like they benz will pay for a big chunk of total repair bill. And promised to me that he will get back to me with an answer within few days. I called him many times and my wife called him as well. Never a reply for over a month. Out of frustration, i tried to find his supervisor. Only after i try to talk to his supervisor, the customer rep called me up and offer 10% of repair cost. He blame me for not taking my benz to for all mechanical issues during possession of my vehicle. That is the reason why benz offered to pay for 10% of repair cost. So i told him. Benz salesman never mentioned that to me. If in fact, i had to take my vehicle to benz dealership for any repairs to get better service discount, i would have taken it to benz dealership. They never mention no such thing, and now making excuse to blame me for them selling me a lemon. I am so disappointed by quality and customer service of mercedes benz company. |
| Vehicle Mileage at Failure | 62000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | FAIRFIELD, CA |
| VIN pattern | WDDGF4HB6CAXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |