| Issue ID | 1370966 |
| Internal NHTSA # | 10978538 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C250 |
| Model Year | 2012 |
| File date | 15/09/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 mercedes-benz c250. While attempting to start the vehicle, the contact noted a choking and knocking sound in the engine. The check engine indicator also illuminated. The vehicle was taken to a dealer where it was diagnosed that the cam shaft tensioner failed and needed to be replaced. The vehicle was repaired, but the failure recurred. The check engine indicator did not illuminate this time. The vehicle was taken to the dealer again where it was diagnosed that the cam shaft tensioner on the other side of the engine failed and needed to be replaced. The vehicle was not repaired. The contact attempted to notify the manufacturer, but the contact was placed on hold for 1. 5 hours and then disconnected. The approximate failure mileage was 57,000. |
| Vehicle Mileage at Failure | 57000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | WEST PALM BEACH, FL |
| VIN pattern | WDDGF4HB3CRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |