| Issue ID | 699295 |
| Internal NHTSA # | 10247470 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C |
| Model Year | 2009 |
| File date | 24/10/08 |
| Component | EQUIPMENT ADAPTIVE |
| Product type code | VEHICLE |
| Description of the problem | I purchased a 2009 mercedes benz c300 luxury sedan in october 2008 in atlanta, ga. I drove the car off the lot with 37 miles on the odometer. I house the car in my garage. I'd had the car in my possession for a little less than two weeks when i woke one chilly morning to discover a crack in the driver's side mirror. I immediately phoned the dealership and was told to bring the car in for evaluation. Service assessed the damage and advised me that they'd recently (the day before) become aware that the heating elements were cracking the mirrors in the c class models. They then apologized for the inconvenience, gave me a loaner car (free of charge) while my car was being repaired (free of charge), and advised me that, although mercedes benz does not allow preemptive repairs, they would repair the passenger side mirror (free of charge) should it crack in the future. They told me that the passenger side would be fixed even if the warranty had otherwise expired. The part repaired was the auto defrosting/ dimming driver's side mirror. I'm unsure if this defect is exclusive to the c class models. |
| Vehicle Mileage at Failure | 800 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | ROSWELL, GA |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |