| Issue ID | 991179 |
| Internal NHTSA # | 10522192 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | TOWN CAR |
| Model Year | 2004 |
| File date | 26/03/13 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | March of 2013 while driving on interstate highway i notice the steering not responding properly, i drove carefully to my destination in florida and took car to dealer who stated it was the steering rack which i had them replace, car was returned and while it still was a bit hard to steer i figured it was a new part and had to break in, back home in new york i called the dealer in florida who stated the part was warrentied for 12,000 miles or one year and i could take it to any ford dealer and it would be honored, i took it to my local ford dealer where they ran a diagnosis and stated it was a frozen steering shaft problem getting car back it still was not steering properly, so i went back yesterday and they had 2 service people test drive car, both acknowledged the car wondered and steering did not straightened out properly after turning, started talking about other parts it could be, now with over two thousand dollars in cost already i insisted it that since the car was fine and a pleasure to drive before the steering rack went bad that it had to be the rack, they seemed unconcerned and stated that if they replaced the rack under warranty that when they sent this part back to ford and if their engineer found it was not bad they would get billed for the new one, so here we are, a car that steers like it has no power steering and a dealer who don't seem to care, what do i do next except write to you, |
| Vehicle Mileage at Failure | 77000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPECULATOR, NY |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |