| Issue ID | 557542 |
| Internal NHTSA # | 10133833 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | LINCOLN |
| Model | TOWN CAR |
| Model Year | 1998 |
| File date | 24/11/04 |
| Component | VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIE |
| Product type code | VEHICLE |
| Description of the problem | Piece which controls the hot air/cold air mixture's door cracked and allowed the sqare metal peg to spin freely in the cracked plastic - eliminating the ability to make the air either hotter or colder. We had to drive 3000 miles (much of it through icy roads and blizzards) without heat of any kind as a result of this defect. Very dangerous conditions, but ford couldn't fit us in at any of their shops due to the length it would take (a week) to fix the problem. This ended up costing us over $2000 for ford to fix upon our arrival home. Clearly a defective part since to get to the part a person must remove all the airbags, front seats, dash, and etc. - it isn't something that could have been user caused or user error. This was a very dangerous defect, as it severly limited our visibility (no defrosters). Ambient temperature in the vehicle was less than 30 degrees f for 1500 miles. |
| Vehicle Mileage at Failure | 62000 |
| Number of Occurences | 0 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LARAMIE, WY |
| VIN pattern | XXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 23/11/04 |
| Was original owner? | N |
| Anti-lock brakes | Y |
| Cruise control | Y |
| Number of cylinders | 8 |
| Drive train type | RWD |
| Transmission type | AUTO |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |