| Issue ID | 1627145 |
| Internal NHTSA # | 11289299 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKZ |
| Model Year | 2013 |
| File date | 12/12/18 |
| Component | UNKNOWN OR OTHER |
| Product type code | VEHICLE |
| Description of the problem | My sync software on my lincoln mkz won't update because the apim is defective. Ford/lincoln previously provided a 5 year warranty extension on this component. This defective apim causes my volume to either turn all the way up or all the way down, no in between. It also causes the music from my phone to play on my phone speakers rather than the car speakers and also randomly disconnects my phone. The five year warranty expired about one year ago but i feel like this should still be covered because it causes a safety hazard when my phone disconnects and i have to attempt to fix it so i can utilize the hands-free phone features. |
| Vehicle Mileage at Failure | 55000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | PARK HILLS, MO |
| VIN pattern | 3LN6L2G95DRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |