| Issue ID | 1472978 |
| Internal NHTSA # | 11100559 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKZ |
| Model Year | 2011 |
| File date | 01/06/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2011 lincoln mkz. Upon starting the vehicle, the steering fault warning indicator illuminated. The vehicle was then shifted into drive and the steering wheel seized. The contact stated that the vehicle was serviced per nhtsa campaign number: 15v340000 (steering) at cherry ford (363 harlem ave, peotone, il), but the remedy failed to repair the vehicle as the symptoms recurred. The vehicle was taken back to the dealer, but the failure could not be duplicated. The contact was informed that the recall repair corrected the failure. The manufacturer was notified and did not assist. The failure mileage was approximately 72,000. *tt updated 9/24/18*jb |
| Vehicle Mileage at Failure | 72000 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | CHICAGO HEIGHTS, IL |
| VIN pattern | 3LNDL2L30BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 10/02/16 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | TERRY FORD PEOTONE |
| Dealer's telephone number | 708-258-9200 |
| Dealer's city | PEOTONE |
| Dealer's state code | IL |
| Dealer's ZIP code | 60468 |