| Issue ID | 1170760 |
| Internal NHTSA # | 10702296 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKZ |
| Model Year | 2011 |
| File date | 26/03/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | While driving 35 mph in good, dry, weather, the dashboard warning "service power steering" appeared then the "advance trac off" dashboard signal appeared. The car was parked, turned off, then when the car was turned on again, the power steering was absent and the warning lights reappeared, this time as "service power steering now". Steering the car was possible but very difficult. The power steering remained non-functional until the car was diagnosed by the dealer, although no work or outcome was reported by the dealer. Actually, the dealer recommended that the rack and pinion system be replaced. The suggested work was declined and when the car was returned, the power steering was working and the dashboard warning "service power steering now" was off, although the "advance trac off" signal remained until 4 minutes later while driving on the highway. |
| Vehicle Mileage at Failure | 74500 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | VESTAVIA HILLS, AL |
| VIN pattern | 3LNDL2L32BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | FWD |
| Transmission type | |
| Vehicle speed | 35 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |