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2011 Lincoln MKZ Service Brakes Problems, Complaints and Defects

Issue ID	1166097
Internal NHTSA #	10693973
Manufacurer	Ford Motor Company
Brand	LINCOLN
Model	MKZ
Model Year	2011
File date	27/02/15
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	After my wife driving approximately 1/2 mile out of the driveway she lost all of her brakes. The brake pedal went to the floor with no resistance,she shut off the ignition and the car coasted to a stop. She managed to get it back home by turning the ignition on and off. She called autonation ford and had them toe it in. Autonation ford confirmed that all braking was lost and they said there was a short in the abs control module. My service advisor stated that he had never seen an entire brake system failure like this. I asked them why an abs control module failure would result in loss of hydraulic braking. They had no answer and were quite indifferent to the loss in braking since they stated that the car is equipped with an emergency brake. Can you believe it???? Since the car was 4 months out of warranty they wanted to charge me $2,000. 00 for the repair. I negotiated with a ford warranty associate and she agreed to pay half of the repair costs. Any vehicle that can lose all braking without a redundant backup is unacceptable. After getting the car fixed i traded it in. The total cost to me was about $20,000. 00. I am particularly concerned for all of the unsuspecting families driving the mkz. Just imagine! No brakes at 50 mph coming to a stop light, hitting the car stopped in front of you, and having your family and the other vehicles' family carted off to the morgue. I tried to explain the potentially serious outcome of a total brake failure to both the autonation ford service advisor and to the ford warranty associate. They were more interested in not covering the car under the warranty than the seriousness of the failure. In conclusion, i sincerely hope that the nhtsa investigate this failure mode and have ford make the necessary design changes and recall the vehicles with an appropriate fix.
Vehicle Mileage at Failure	40668
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	SCOTTSDALE, AZ
VIN pattern	3LNDL2L34BRXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
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Vehicle speed	10
DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
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What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1C6PR7EG0GT0ES181 KNCSHY71CR7745087 ZKGMF4819AC161141 1C4RJFBG3GC491089 5TFNA5DB2SX270157 3GCUK9ECXEG464595 W1Z4KFHY9SP839977 2HNYD28827H531584 1FMNE1BW3DDB24482 NLHPN81CR8Z008355 3N1BC1C61BK220851 KMHPN81CP6U236357

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2011 Lincoln MKZ Service Brakes Problems, Complaints and Defects, Recalls and Failures

2011 Lincoln MKZ Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?