| Issue ID | 794004 |
| Internal NHTSA # | 10334562 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | LINCOLN |
| Model | MKZ |
| Model Year | 2010 |
| File date | 19/05/10 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | We purchased a 2010 lincoln mkz last year for my wife. As soon as i drove it off the lot i realized there was a drift to the right. We do not drive the car often and we decided to let it go until the first recommended checkup. It was checked and the alignment was found to be in specs as per ford. There was also a letter to the dealers stating that the drift was a "characteristic" of other front wheel drive ford products and there is "no problem" with the vehicle! I have contacted ford ever since the service and they will do nothing to repair it. If i look away and don't realize i have eased the pressure of holding the wheel, the car changes lanes to the right at any given time. Never to the left with "road crown in the road, crosswinds" or whatever as described in the letter from ford. As of yesterday's phone call, the customer representative said there is nothing that ford will do to correct this problem since it is a "characteristic" of the vehicle!!!! As per their notice, this is characteristic of not only the mkz model but also the 2006 zephyr, 2006-2010 fusion/milan, and the 2007-2010 mkz as well. I do wish you can investigate them and correct this safety problem since my wife and i plan on doing a lot of traveling this summer with the car and i'm actually afraid to drive it on trips. |
| Vehicle Mileage at Failure | 2600 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | LADY LAKE, FL |
| VIN pattern | 3LNHL2GC9ARXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
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| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
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| Dealer's ZIP code |