| Issue ID | 1525047 |
| Internal NHTSA # | 11163758 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKZ HYBRID |
| Model Year | 2012 |
| File date | 27/12/18 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Failure of driver's inside door handle: when attempting to exit my car, the door handle's mechanism suddenly failed and i was unable to egress the vehicle and i came close to panicking. So i was forced to exit via the passenger door which was very difficult climbing over the center console. After talking to the lincoln assistant service manager and researching the internet, i quickly learned that fords, including lincolns, have an extremely high failure rate of this part. He said that the alternative to climbing out the passenger's door was to lower the driver's window and open the door by pulling on the outside handle which can also be a difficult maneuver. But whether an emergency or not, that is certainly not the first thing that comes to mind. Had i been in an accident or the car caught fire requiring immediate exit, in all likelihood, i would have likely died. Because of this frequent part failure and the likelihood of injury or death, i find it very difficult to fathom that your agency hasn't issued an urgent recall on this part. |
| Vehicle Mileage at Failure | 43208 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | JACKSONVILLE, FL |
| VIN pattern | 3LNDL2L34CRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |