| Issue ID | 1492374 |
| Internal NHTSA # | 11122130 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKZ HYBRID |
| Model Year | 2012 |
| File date | 01/03/18 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2012 lincoln mkz hybrid. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The messages "power steering failure" and "advance tracking failure" displayed. The vehicle was taken to the local dealer (magic city ford, 809 williamson rd. Ne, roanoke, va) where it was diagnosed that the rack and pinion assembly was faulty and needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was notified, but no assistance was offered. The failure mileage was 130,000. |
| Vehicle Mileage at Failure | 130000 |
| Number of Occurences | |
| Source of the issue | HOTLINE VOQ |
| City and State | SALEM, VA |
| VIN pattern | 3LNDL2L32CRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |