| Issue ID | 1184508 |
| Internal NHTSA # | 10717194 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKZ HYBRID |
| Model Year | 2012 |
| File date | 15/05/15 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | This happened to me once before in april of 2015, don't remember the date. However also on friday may 15th, 2015, i was backing my lincoln mkz 2012 hybrid out of the church parking lot and the steering wheel wouldn't turn. I dashboard warning light said power steering not functioning or something similar. It happened once before in april, and at that time, i was also parked, started up the car and it wouldn't steer. I stopped the car, started it up again and that time it corrected itself. I read a report on the internet about 508 cases being reported and under investigation so i thought i would also submit a complaint. Lucky for me on friday may 15th, 2015 i was across the street from a local independent car repair service station. They called hudson ford in hudson, wisconsin and the service department there said it was under warranty and to bring it up to their service department. I called at the end of the day and they said that they couldn't replicate the problem and therefore couldn't fix it. The independent service station where it first ended up, did a computer diagnostic on it and said it was the steering board, or chip. I am afraid to drive the car in the event the power steering goes out when i am driving. It could cause a horrible crash!! I sent the article i found on this issue to the hudson ford dealership's service manager's email, and then talked to her about the article. She said she'd read it. At this point they still have my car. I pray they fix it. |
| Vehicle Mileage at Failure | 32000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HUDSON, WI |
| VIN pattern | 3LNDL2L37LRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |