| Issue ID | 1055833 |
| Internal NHTSA # | 10578337 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKZ HYBRID |
| Model Year | 2011 |
| File date | 05/03/14 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | 3/5/14 driver and passenger climate control seats are inoperative. No indicator light after pressing buttons. Took to dealer 3/12/14. From dealer writeup: verified climate controlled seats are inop. Self tested, could not communicate with dcsm module. Ran oasis, no messages match concern. Performed symptom chart to pinpoint tests concluding a bad dcsm module and main connector was melted. Replaced connector and checked all circuits, ok. Replaced module and rechecked operation for both sats, ok. Returned car to dealer on 3/17/14. After turning on climate control seat, light goes out after a few seconds. Was told by dealer seats were operating correctly, climate control seat operate only when gas engine is running, they would turn of when car goes into hybrid mode. This is not how the seats worked for the past 2. 5 years. After several phone calls with lincoln customer satisfaction group was told that the sync upgrade performed in march 2012 was not compatible with the new dcsm module installed. |
| Vehicle Mileage at Failure | 79400 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SOMERSWORTH, NH |
| VIN pattern | 3LNDL2L37BRXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 4 |
| Drive train type | |
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| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |