| Issue ID | 863564 |
| Internal NHTSA # | 10406243 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | LINCOLN |
| Model | MKX |
| Model Year | 2011 |
| File date | 30/01/11 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | After purchasinng my vehicle, i noticed a distinct hard object just under the seating surface. At first i thought it was a seat adjustment such as a lumbar support on the seat bottom, but that is not the case. I was, and still am, sitting directly on the motor controls for the seat. I contacted the dealer where i bought it twice about the problem and was told to take it to a dealer here in florida where i work. I took it to a lincoln dealer in west palm beach. The service rep. Felt the seat and immediately told me that there was a problem with the manufacturing of the seat. He asked me to leave the vehicle and they would fix the seat the following day by installing some additional padding. I took a rental car provided by them back to my apartment. I was contacted the following day by the same dealer rep. And was told that since there were no previous similar complaints that they could not make the repairs. I then contacted lincoln's customer care service team and was told that i would be contacted shortly by a customer care specialist, which i was the following day. I was told that this nonconformity was a part of the design of the seats and that he was closing the file. |
| Vehicle Mileage at Failure | 400 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | NIANTIC, CT |
| VIN pattern | 2LMDJ8JK9BBXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |