| Issue ID | 861500 |
| Internal NHTSA # | 10404872 |
| Manufacurer | FORD MOTOR COMPANY |
| Brand | LINCOLN |
| Model | MKX |
| Model Year | 2011 |
| File date | 05/04/11 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | When driving down the highway, the sync screen goes completely blank. At this point i have no access to heat, a/c, defroster, radio, or backup camera. On occasion the screen has been blank for up to one hundred miles. I don't worry about the defroster in the summer but in the winter this is a definite safety concern. Not having the backup camera is risky for there may be small children behind the vehicle. I've been in contact with ford motor company. They tell me there engineering department is working on a fix but there is no eta nor do they have any idea when of if they can fix it. The consumer wanted to include the file number assigned to her by ford motor company. Complaint # 441951441 |
| Vehicle Mileage at Failure | 2700 |
| Number of Occurences | 1 |
| Source of the issue | PORTABLE SAFETY COMPLAINT FORM (PDF) |
| City and State | LA SALLE, IL |
| VIN pattern | 2LMDJ6JK5BBXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |