| Issue ID | 1512519 |
| Internal NHTSA # | 11150436 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKX |
| Model Year | 2008 |
| File date | 05/10/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall my vehicle was involved in the takata airbag recall. I was approved for a rental car in may 2018, which i had been driving until 5 oct 2018. I received the phone call from my local ford dealership, gary smith ford in fort walton beach, fl about a week prior the the 5th of october informing me my airbags were in and i could bring my vehicle in for replacement. I brought it in for a 1200 appointment on 05 october 2018. My husband went to pick the vehicle up, which he had to drop off the rental vehicle beforehand and get the receipt to give to the ford dealership before he could get my vehicle back. He was waiting for awhile because the dealership was busy and they eventually told him that they would mail the receipt/service paperwork to us, which we still have not received to this day. Since i received my vehicle back, i have been driving it on a daily basis with no concerns. Today, 09 nov 2018 at 5:22 pm i received a phone call from gary smith ford to notify me that my airbags have arrived and i may schedule an appointment to have my vehicle fixed. I told the woman i had already brought my vehicle in about a month ago to have my airbags replaced and she sounded surprised. She asked if i were still in a rental car, in which i told her no because my airbags had supposedly been replaced. She tried to get off the phone with me quickly but i interrupted her and asked her to verify in the system that my airbags had been replaced. She told me she had no record of any service on my vehicle in the system. She asked a coworker, whom was apparently able to verify the service. This phone call left me uneasy so i checked my vin on this website for open recalls and it states as of 09 nov 2018, there is still an open recall for the takata airbag on my vehicle. I do not believe the dealership replaced my airbags like they had informed me they had. |
| Vehicle Mileage at Failure | |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARY ESTHER, FL |
| VIN pattern | 2LMDU88C98BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |