| Issue ID | 1475404 |
| Internal NHTSA # | 11102638 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKX |
| Model Year | 2008 |
| File date | 13/06/18 |
| Component | AIR BAGS |
| Product type code | VEHICLE |
| Description of the problem | Takata recall failing repair service from lincoln/ford in replacing the takata airbags in our vehicle. We received the recall notice 1. 5 years ago. We followed the directions in the notice letter & called a local lincoln dealer, north park lincoln in san antonio, tx. Each time we called they did not have the part. No one told us about the high risk of serious injury related to the airbags. May of 2018 we get a letter from lincoln/ford saying they have no parts, but lincoln/ford will pay for a rental car until parts come in. We wonder why they would pay for rentals & find out the airbags are takata airbags that often explode and kill people. We contact north park lincoln who says they have no parts & will not provide a rental they get parts. We pay for our own rental to avoid the risk of death. My complaint is i do not want lincoln/ford to benefit in any nhtsa investigation by showing the administrative agency how they "offered" to provide rental vehicles to people who bought their vehicles equipped with the dangerous airbag systems. Lincoln/ford did send a letter offering to provide rentals to people who were in need of a safety recall repair to replace the takata airbags in their vehicles. However, once the person shows up at the dealership asking for a rental vehicle the personnel at the dealership refuse to fix the vehicle because "they have no parts", and also refuse to honor the may 2018 letter terms by providing a rental vehicle as promised. Instead they are telling people they have no parts, they have no rental vehicles, and to keep driving the car with the dangerous airbags. I proved they lied to me about their hertz rental availability by making my own rental reservation, but we are paying for it. I believe they are sending the letter but failing to comply with the terms in order to have a chilling effect on people asking for repairs/rentals to save money. |
| Vehicle Mileage at Failure | 160600 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | SAN ANTONIO, TX |
| VIN pattern | 2LMDU68CX8BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |