| Issue ID | 1345938 |
| Internal NHTSA # | 10939494 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKX |
| Model Year | 2007 |
| File date | 17/12/16 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Water pump failure: lincoln mkx 2007 driving down the road at approximately 55 mph, car was running great as usual when suddenly i lost all power except lights. At that speed, thankfully i had enough time to get over two lanes of traffic with no power and coast off the road. I had to car towed to a local mechanic where master certified technicians are working to replace my engine. The car had just been serviced for oil change, air filter, routine maintenance two weeks prior to this engine failure. Mechanic found that the water pump failed leading to oil and coolant in the engine. This car 122,000 miles on it and has been meticulously maintained. There is a class action suit over this, but i was never notified by ford or by my dealer (oxmoor ford lincoln) that there was a potential problem with the design of this engine. The water pump is inside the engine. When this fails with no warning it causes the engine to fail. This has lead to a cost to me of $6000 to replace the engine. I spoke to heather at lincoln quality today (case #11395985) and she said, "unfortunately we have nothing to offer you except our sincere apologies." this is not acceptable customer service. I was not asking to recoup my entire loss since the vehicle has miles on it, but they could offer something to a (former) lifelong ford customer. |
| Vehicle Mileage at Failure | 122112 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SIMPSONVILLE, KY |
| VIN pattern | 2LMDU88C87BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |