| Issue ID | 1610139 |
| Internal NHTSA # | 11268497 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKT |
| Model Year | 2013 |
| File date | 15/10/19 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | All ability to control the hvac is lost while in motion. The vehicle allows me to select any function i ask of it on the center stack like ac, heat, feet vents, defrost with a confirming light and "boop" sound, however only hot air blows out the defroster vent and it cannot be turned off without turning the whole vehicle off. In cooler weather, especially when raining, the windows fog up and visibility is lost. Other systems affected are the lock/unlock buttons inside the car. When the vehicle is put into park and the unlock button is pressed, a soft click can be heard, however the car stays locked. The only way to unlock the doors is to use the keyfob. In an emergency situation, it would be difficult to exit the vehicle. Also, once the doors are unlocked and the vehicle is driven to a certain speed, the locks do not auto-lock again. When the vehicle is turned off, it does not recognize the key and the vehicle won't start, but the key-fob still works for unlocking and locking the vehicle. The tailgate button on the outside of the vehicle and on the key-fob will not work, however, the tailgate button inside of the vehicle does work. The vehicle will not go into an auxillary mode. If the vehicle is not turned off and continues to be driven, the car will "come to" after 30 plus minutes and work normally again. If the vehicle is turned off, it won't restart from anywhere of 1-30 minutes. When it restarts, everything is normal again. Dealer shows no error codes and doesn't yet know how to fix it. My best guess is that there is a computer issue, as some parts of the vehicle are fine, but others stop working. Issue started in june 2018, has yet to be fixed by lincoln. Usually happens 2-4 times a month. Latest it happened was 10-15-2019. Many videos of issue. |
| Vehicle Mileage at Failure | 88000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MAPLE GROVE, MN |
| VIN pattern | 2LMHJ5AT8DBXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |