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2013 Lincoln MKS Visibility Wiper Problems, Complaints and Defects

Issue ID	1148833
Internal NHTSA #	10672575
Manufacurer	Ford Motor Company
Brand	LINCOLN
Model	MKS
Model Year	2013
File date	24/08/14
Component	VISIBILITY/WIPER
Product type code	VEHICLE
Description of the problem	While driving (entering) a main street from a service station in miles city,mt. In a heavy downpour, as i passed through the curb/street drainage area, i heard a slight but loud thump like a bird strike but it was raining to hard for that. A block away from the initial turn i entered i-94 east when my wife said that we have a problem as a windshield crack appeared from under the windshield wiper blade on the passenger side, as we drove further down the freeway the crack continued to run towards the center of the windshield, the crack was so bad that the windshield wiper would jump every time it passed over the crack. This was on a sunday & no dealers in the area were open, on monday morning i called lincoln from outside of jamestown, nd about the problem & they directed me to a dealer in fargo,nd to take pictures of the windshield & send directly to lincoln which they did. As we where about 30 miles east of fargo, lincoln called us not to drive any farther and that lincoln would replace the windshield at their cost with no questions asked. I called a dealer that lincoln suggested & they said it would take 2 days to get a windshield from st. Paul. The windshield was only cracked on the outer glass & clouded up on both sides of the crack. We stayed in osakis,mn until 7sept. 14, then drove to st. Paul for a window change on 8sept. 14 at white bear lincoln in st. Paul. The windshield was replaced on invoice [xxx], customer # [xxx], while this was in progress i asked the dealer service manager if he had ever seen something like & he stated no, not on this new of a lincoln. I have never heard back from lincoln as too why this crack appeared, but i do believe they know why??. I have not had any windshield problems since it was replaced. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle Mileage at Failure	24480
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	CASA GRANDE, AZ
VIN pattern	1LNHL9DK9DGXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	07/08/26
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type
Transmission type
Vehicle speed	1
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

5N1AL0MM3GC526779 PN1K88CD206102008 JSAAP41A752111357 1N4BL4AV5KC228519 SALVA2BNXGH115426 1GCWGAFG8J1169663 MMAJJKL10GH006011 1GBKP37N2T3306292 SCALA61E1XCH01429 3GCUKFED8TG412483 SB1Z93BE50E089398 2GNAXHEV3M6150207

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2013 Lincoln MKS Visibility Wiper Problems, Complaints and Defects, Recalls and Failures

2013 Lincoln MKS Visibility Wiper Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?