| Issue ID | 1605115 |
| Internal NHTSA # | 11258621 |
| Manufacurer | Ford Motor Company |
| Brand | LINCOLN |
| Model | MKS |
| Model Year | 2013 |
| File date | 01/03/19 |
| Component | ENGINE |
| Product type code | VEHICLE |
| Description of the problem | Tl* the contact owns a 2013 lincoln mks. When the vehicle was started, the contact heard a tapping sound coming from the engine. The noise worsened over time. There were no warning indicators illuminated. The contact took the vehicle to hines park lincoln (40601 ann arbor rd, plymouth, mi 48170, (734) 453-2424) where it was diagnosed that the timing chain and other related components needed to be replaced. The contact was given an initial estimate of $1,800; however, the dealer forgot to charge the contact for an unknown part. The total was updated to $2,300. The vehicle was repaired at the dealer. Upon researching the mechanic's notes, the contact discovered that the motor mount was damaged while it was being repaired. The contact was never informed of the damage. The manufacturer was informed of the failure and offered a $500 discount for the repair. The representative also recommended that the contact file a complaint with nhtsa. The failure mileage was approximately 72,500. *dt*jb |
| Vehicle Mileage at Failure | 72500 |
| Number of Occurences | 1 |
| Source of the issue | HOTLINE VOQ |
| City and State | GARDEN CITY, MI |
| VIN pattern | 1LNHL9FT1DGXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |